Terms of purchase and sale of goods in the online store
1. General terms
1.1. These terms of purchase and sale of goods (hereinafter referred to as the “Terms”) provide for the general terms and conditions of the TASITE online store www.tasite.lv (hereinafter referred to as “Tasite”). The Terms are applicable if the Buyer selects, orders and purchases goods offered in the TASITE store or uses the services provided by the TASITE store in any other way.
1.2. The TASITE store is a retail online store that is focused on consumers who purchase goods for personal, family, household needs or for purposes that are not related to their business or professional activities.
1.3. The sale of goods in the TASITE store is organized, performed and related services are provided to the Buyer by SIA “A.W.T.”, legal address: Čiekurkalna 1.līnija 84, Riga, LV-1026, Latvia, registration number: 40003783848, VAT payer code LV40003783848 (hereinafter referred to as the “Seller”). Goods owned by the Seller are sold in the TASITE store.
1.4. In these Terms, Buyers are considered persons who shop in the TASITE store or use other TASITE store services. The right to use the TASITE store and shop in it is granted to (a) natural persons with legal capacity, i.e. i.e., persons who are of legal age and whose legal capacity is not limited by a court judgment, and (b) legal entities on whose behalf executive bodies or authorized representatives act, registering in the TASITE store in accordance with the procedure specified in the Rules (hereinafter referred to as the “Buyer”).
1.5. By registering or submitting an offer, the Buyer confirms that he has the right to shop in the TASITE store, namely, it complies with the provisions of paragraph 1.4 of the Rules.
1.6. Together with the order for goods submitted by the Buyer, these Rules become a contract concluded between the Buyer and the Seller and are a binding legal document for both parties. The Agreement shall be deemed to have been concluded if the Buyer prepares and submits an order for goods to the TASITE store, makes payment in accordance with the procedure and within the terms specified in the Regulations (if the Buyer has chosen to pay for the goods at the time of ordering) and the Seller sends confirmation to the Buyer's email address that the Buyer's order has been accepted. The Agreement shall be valid until the parties' obligations arising from this Agreement are fulfilled. If the Seller determines that the Buyer does not have the right to purchase the ordered goods, the agreement for the sale of such goods shall be deemed not to have been concluded, the goods shall not be sold to the Buyer, but the money paid for the goods shall be refunded to the Buyer within 7 (seven) business days from the scheduled delivery date. In such case, the Seller shall have the right to withhold the delivery costs of the goods from the amount to be refunded to the Buyer. If the Buyer has not paid for the delivery of the goods in advance, but for the reasons specified above, the goods cannot be transferred to the Buyer, the Buyer shall pay the Seller the delivery costs of the goods, which are equivalent to those specified in the order. The Buyer also has the right to unilaterally refuse the order placed before the order is delivered by sending an e-mail to the Seller at info@tasite.lv. In such a case, the money paid by the Buyer for the order fulfillment is transferred to the Buyer's account within 7 business days. However, if, upon receipt of the Buyer's refusal, the delivery of the order has already begun, the Seller is entitled to withhold the delivery fee from the amount to be refunded to the Buyer.
1.7. The Buyer is not entitled to submit an order for goods in the TASITE store if he has not read the Terms and (or) does not agree with them. In those cases when the Buyer does not agree with the Terms or a certain part of them, he will not be able to order goods in the TASITE store. By ordering goods in the TASITE store, the Buyer is deemed to have read the Terms and agrees with them.
1.8. The Seller reserves the right to unilaterally amend, correct or supplement the Terms. When making a purchase in the TASITE store, the Buyer is subject to the Terms and Conditions in force at the time of placing the order and published in the TASITE store, therefore the Buyer must familiarize himself with the Terms and Conditions each time he makes a purchase. If the Buyer places an order in the TASITE store after the publication of the amended Terms and Conditions, it is considered that the Buyer has familiarized himself with the new amendments and agrees to them.
1.9. The Seller does not assume any risk or liability and is exempt from it without objection if the Buyer has not familiarized himself with the Terms and Conditions in part or in full, although he was given such an opportunity.
1.10. The Seller, taking into account the technical capabilities of the TASITE store system, has the right to limit the number of registered Buyers by unilaterally blocking or deleting Buyer profiles.
1.11. The Intermediary has the right to unilaterally restrict the Buyer's use of the TASITE store services or cancel the Buyer's registration without notice if the Buyer uses the TASITE store in violation of these Terms, attempts to harm the orders to be fulfilled by the TASITE store or the Seller, the stability of work and (or) safety.
1.12. In the event of important circumstances, the Seller may temporarily or permanently terminate the operation of the TASITE store without prior notice to the Buyer. In such a case, the Seller shall return to the Buyers the money paid for undelivered orders within 7 business days.
1.13. The Seller hereby informs, confirms and guarantees to the Buyer that it, as an intermediary, is authorized to organize and carry out the sale of goods belonging to the Seller in the TASITE store and to provide the Buyer with other services related to the sale of goods, as specified in these Terms and Conditions.
2. Registration and processing of personal data
2.1. The Buyer who wishes to use the TASITE store and purchase the goods offered therein must register in the TASITE store system by filling out the registration form. The registration form must indicate the following personal data of the Buyer: name, surname, e-mail address, delivery address of the goods, telephone number registered in Latvia, other data necessary for the delivery of the goods. The authorized representative of a legal entity shall indicate the name of the legal entity instead of the name and surname.
2.2. The Buyer is responsible for ensuring that the data specified in the registration form are accurate, correct and complete. If the data specified in the Buyer's registration form changes, the Buyer must immediately update them. The Seller is in no way liable for losses incurred by the Buyer and (or) third parties due to the Buyer having specified incorrect and (or) incomplete personal data or failing to update them.
2.3. The Buyer has the right to freely change the registration data, supplement or cancel his registration at any time. By canceling the registration, the Buyer does not have the opportunity to use the TASITE store and purchase goods there. The Buyer acquires the right to purchase goods again in the TASITE online store only by re-registering. Please note that the change of address and (or) phone number is significant and affects the Buyer's further payments with debit or credit cards (see paragraph 3.3.2).
2.4. When registering, the Buyer creates individual login data (username and password) and undertakes to keep them secret and not to disclose them to third parties. In order to reduce the risk of illegal login to the TASITE store on behalf of the Buyer, it is recommended to create a complex, hard-to-remember password (it is recommended to create a password of at least 8 characters, using uppercase and lowercase letters, numbers and punctuation marks, avoid easy-to-remember words (Buyer's first name, last name, etc.) and (or) numbers (e.g., date of birth), etc.) and change it no less than every 6 (six) months. The Buyer is responsible for the complexity of the login data created by him and their storage, as well as for any actions (data transfer, submitted product orders, user comments, etc.) performed in the TASITE store by logging in with the Buyer's individual username and password. If the services provided by TASITE are used by third parties by logging in to the online store using the Buyer's login data, the Seller considers this person to be the Buyer. If the Buyer loses his/her login details, he/she must immediately inform the Seller by mail, telephone or by sending an e-mail, or change the login details by logging into the TASITE store system in the “My personal information” section. The Seller cannot and will not be held liable for any losses incurred by the Buyer or third parties when logging into the TASITE store using the Buyer’s login details. The security of login details is essential in the case of payments with debit or credit cards (see clause 3.3.2).
2.5. The Customer’s personal data will be processed in accordance with the confidentiality policy (Privacy Policy). If the Buyer uses the TASITE store services, it is considered that he/she agrees to the processing of the Customer’s personal data and confirms that all information and personal data provided are correct and true.
2.6. The Buyer's personal data will be used to identify the Buyer, determine whether the Buyer and the person to whom the goods are delivered are of legal age (in cases specified in the laws of the Republic of Latvia) or not less than 18 years old, sell and deliver goods, issue accounting documents, refund overpayments and/or money for goods returned by the Buyer, settle the debt, fulfill other obligations arising from the Purchase Agreement, and provide the Buyer with access to other TASITE store services.
2.7. The Buyer's personal data will be processed for direct marketing purposes only with the Buyer's consent. The Buyer's consent is expressed by filling out the registration form and marking the appropriate fields specified in these Terms.
3. Product prices, payment procedure and terms
3.1. Product prices in the TASITE store and in the created order are indicated in Euros with VAT. The goods are sold to the Buyer at the prices valid in the TASITE store at the time of placing the order.
3.2. The Buyer pays for the goods in one of the following ways:
3.2.1. Payment by way of a delivery note, which is sent to the e-mail address after placing the order.
3.2.2. Payment using an internet bank during the order: prepayment using the internet banking system used by the Buyer. The Buyer, wishing to use this form of payment, must have signed an internet banking agreement with one of the banks indicated below: In Latvia: "Swedbank" AS, "Luminor Bank" AS; "SEB banka" AS, "Citadele Banka" AS, "Indexo Bank", "Revolut"; In Lithuania "Revolut"; In Estonia "Revolut", "Coop Bank". When paying for goods in this way, the Buyer creates a payment in the online banking system for the order to be paid. The Buyer transfers the money to the Intermediary's account. In this case, the responsibility for data protection during the Buyer's payment lies with the relevant bank, since all money transactions take place in the bank's online banking system.
3.2.3. Payment using a payment card during the order: prepayment using a MasterCard, VISA or VISA Electron debit or credit card used by the Buyer. When paying for goods with the Buyer's credit or debit card for the first time, the Buyer must enter their card details.
3.2.4. Cash payment is possible ONLY when choosing to receive the goods on site, in a TASITE store.
3.3. If the Buyer chooses to pay for the goods when ordering them in accordance with clause 3.3 of the Terms, the Buyer undertakes to pay for the ordered goods immediately, but no later than within 4 days from the moment of submitting the order. Only when the Seller receives the appropriate payment for the goods from the Buyer and confirmation of their delivery (transportation) from the operator of the payment system chosen by him, the Seller begins to fulfill the order and from this moment the delivery period of the goods is also calculated. The prices of the goods and their delivery are indicated, including VAT.
3.4. If the Buyer has chosen to pay for the goods at the time of ordering them in accordance with clause 3.2 of the Terms and Conditions, the Seller has the right, without prior notification to the Buyer, to cancel his order if the Buyer does not pay for the goods within 4 days from the moment of submitting the order.
3.5. The Seller issues a VAT invoice-delivery note and sends it to the Buyer to the electronic mail specified in the Buyer's Registration Form within 1 (one) business day after the delivery of the goods, if the customer requests it.
3.6. The Buyer, if it is a legal entity, has the right to pay for the goods by paying the prepayment invoices-waybills issued by the Seller (by choosing such a payment method). Upon receiving the prepayment invoice, the Buyer makes the payment using the Internet reference indicated in the prepayment invoice, which redirects to the Internet banking system. A payment is generated for the Buyer in the Internet banking system according to the order to be paid. The Buyer transfers the money to the Seller's account within the period specified in the prepayment invoice. If the Buyer fails to pay the prepayment invoice within the period specified in it or pays the prepayment invoice without following the Internet instructions specified in the invoice, i.e. a special payment link, the order for goods cannot be fulfilled by the Seller. In this case, the responsibility for the protection of the Buyer's data during payment lies with the relevant bank, since all money transactions take place in the bank's Internet banking system.
4. Goods collection and delivery
4.1. TASITE store sales are carried out and goods are delivered in Europe. Goods are delivered by contracted couriers.
4.2. The payment for the goods delivery service is applicable, which is indicated in the "Delivery" section of the TASITE store website and is valid at the time of submitting the goods order. The payment for the goods delivery can be both fixed and dependent on the value of the goods ordered by the Buyer and (or) the delivery term.
4.3. The Seller has the right to unilaterally determine the delivery fee at its discretion in order for the order to be fulfilled.
4.4. The Seller will make every effort to ensure that the Buyer's order is fulfilled in full, but cannot and does not grant any guarantees. If there is no remaining ordered goods or goods in sufficient quantity at the place of order collection, the Seller reserves the right not to deliver the goods, to deliver a smaller quantity of goods, refunding the price difference within 3 days.
4.5. The goods ordered by the Buyer shall be delivered to the address registered by the Buyer in the TASITE store system. The Buyer undertakes to accept the goods himself within the time window selected by him or, when placing an order, to indicate in the comments section a person who is entitled to receive the order on behalf of the Buyer (in the case of a Buyer – a legal entity – this requirement must be fulfilled).
4.6. If the delivery of the goods is not possible due to the fault of the Buyer or due to circumstances dependent on the Buyer (the Buyer has indicated an incorrect address when registering in the TASITE store system, the Buyer or the recipient specified by the Buyer cannot be found at the specified address, the goods cannot be sent again (except for cases when the Buyer pays additionally for repeated delivery of the goods), but the money previously paid for the goods is refundable (except for the delivery fee of the goods), if the Buyer requests it by phone or e-mail. In such a case, if at the time of placing the order a delivery fee discount was applied to the Buyer, but the delivery of the goods was not possible due to the fault of the Buyer or due to circumstances dependent on the Buyer, the Seller reserves the right to withhold from the Buyer the full delivery fee of the goods (which is valid at the time of placing the order for the goods), without taking into account the discounts applied at the time of placing the order. Returned shipments are stored for 1 month, and if the client does not respond to the Seller's emails and inquiries during this time, does not pay for repeated delivery or does not pick up the goods ordered goods in the store, the goods are disposed of and no money is returned for them.
4.7. The courier delivers the goods to the Buyer within the time window selected by him. The Buyer agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the Seller's control. In such a case, the courier or the Seller undertakes to contact the Buyer and agree on the delivery time of the goods.
4.8. In all cases, the Seller shall be released from liability for violation of the delivery terms of the goods if the goods are not delivered to the Buyer or are not delivered on time due to the fault of the Buyer or due to circumstances beyond the Buyer's control.
4.9. During the delivery of the goods, the Buyer or a person designated by him shall check the condition of the shipment, as well as the compliance of the delivered goods with the order and the delivery accompanying document. If the Buyer or a person designated by him does not check the condition of the shipment, the completeness of the delivered goods and (or) does not record data on damage to the shipment in accordance with the procedure specified in this clause, the shipment shall be considered delivered in accordance with the order placed and in due time. quality.
4.10. In cases where, upon receipt of the goods, the Buyer has noticed that the shipment does not contain the appropriate quantity of goods or the delivered goods do not correspond to the goods ordered by him and this is not indicated in the order confirmation e-mail, delivery note, accompanying document of the goods or other document of delivery-acceptance of the shipment, the Buyer must immediately (during delivery of the goods) inform the Seller about this. If the Buyer finds that the delivered goods are of inadequate quality, he must send an e-mail with a photo to info@tasite.lv within 3 days.
5. Product quality guarantee and shelf life
5.1. The properties of all products sold in the TASITE store are generally indicated in the product description for each product. The manufacturers and (or) distributors of the products are responsible for information about the properties of the products (their accuracy), but the Seller is only responsible for the correct indication (transfer) of this information to consumers, unless otherwise provided by regulatory enactments.
5.2. The Seller is not responsible for the fact that the products in the TASITE online store may not correspond to the actual size, shape and color of the products due to their color, shape or other parameters, due to the characteristics of the screens (monitors) used by the Buyer or other technical reasons, as well as taking into account reasonably possible discrepancies in the image.
5.3. In cases where, in accordance with regulatory enactments, the products have a shelf life, the Seller undertakes to sell such products to the Buyer in such a way that the Buyer is given a real opportunity to use the products until the end of their shelf life. If the buyer receives an item with a bad expiration date upon receipt, it is possible to exchange it within 1 month in person at the store, or it is possible to receive a refund for the item or a coupon for the next purchase, if it has expired when the item was handed over to the buyer. If you are interested in the expiration dates of a specific item and they are not indicated in the description, call or write. Please note that the "sale" category may contain items with a short expiration date.
6. Right of withdrawal. Exchange and return of goods
6.1. The Buyer has the right to exercise the right of withdrawal and unilaterally withdraw from the purchase and sale agreement concluded in the TASITE store, notifying the Seller in writing no later than 14 (fourteen) calendar days from the date of delivery of the goods. The Buyer shall send a free-form notice, which clearly identifies the Buyer (name, surname) and the date of the order, about the exercise of the right of withdrawal to the Seller at the following address: SIA “A.W.T.”, Čiekurkalna 1.līnija 84-113, Rīga, LV-1026 or by e-mail: info@tasite.lv.
6.2. By submitting a written notice about the exercise of the right of withdrawal, the Buyer must return the goods (if they were delivered) no later than 14 (fourteen) calendar days after the notice about the exercise of the right of withdrawal has been sent, in accordance with the procedure specified in paragraph 6.6 of these Terms. The Buyer is responsible for any decrease in the value of the goods during the exercise of the right of withdrawal if the goods are used for a purpose other than to determine the nature, properties and operation of the goods.
6.3. The right of withdrawal specified in paragraph 6.1 of the Terms and Conditions may be exercised only by the Buyer who, in accordance with the provisions of the Consumer Rights Protection Law of the Republic of Latvia, is recognized as a consumer, i.e. a natural person who expresses a desire to purchase, acquires or could purchase or use a good or service for a purpose that is not related to his economic or professional activities.
6.4. The Buyer (consumer) may not exercise the right of withdrawal specified in paragraph 6.1 of the Terms and Conditions if any of the following circumstances are established:
6.4.1. the goods are perishable or their shelf life is about to expire;
6.4.2. the consumer has opened the packaging of the goods, which cannot be returned due to health and hygiene reasons;
6.4.3. in other cases provided for in the Cabinet of Ministers Regulation No. 255 of May 20, 2014 “Regulations on Distance Contracts”.
6.5. The Buyer (consumer) is entitled to file a claim with the Seller for a product that does not comply with the provisions of the Agreement in accordance with the Consumer Rights Protection Law and to exercise the rights specified in the aforementioned law in accordance with the procedures specified in the law.
6.6. The Buyer shall send the product that does not comply with the provisions of the Agreement or the product in respect of which the right of withdrawal has been exercised or which is returned in accordance with clause 6.8 of the Regulations by post or hand it over free of charge to the Seller’s store (Riga, Čiekurkalna 1.līnija 84-113.) having previously agreed with the Seller by e-mail info@tasite.lv about the time of return of the product. The costs associated with the return of the product shall be borne by the Buyer.
6.7. When returning or exchanging goods purchased in the TASITE store, the Seller has the right to request that the Seller fill out the return or exchange form submitted by the Seller.
6.8. The Buyer (both an individual and a legal entity) is entitled to exchange or return, in accordance with the procedure set out in clause 6.6 of the Terms and Conditions, also a product that complies with the Agreement, if the Buyer does not like the shape, size, color, model, etc. of the product. The Buyer must notify the Seller immediately (upon receipt of the goods, but no later than the day of receipt of the goods) about the return of the product that complies with the Agreement (upon receipt of the goods, but no later than the day of receipt of the goods) by e-mail info@tasite.lv. These provisions on the return of the product that complies with the Agreement do not apply to goods for which it is not possible to exercise the right of withdrawal in accordance with clause 6.4 of the Terms and Conditions.
6.9. Returnable or exchangeable quality goods or goods for which the right of withdrawal is exercised must be undamaged, they must not have lost the appearance of the goods for sale (the labels have not been removed and damaged, the protective film has not been torn off, etc.), their usability and they must not have been used. The goods must be returned in their original packaging, in the same configuration as the Buyer received them, it is mandatory to submit the purchase documents of the goods, warranty cards (if they were issued), instructions for use and other accessories of the goods. If the goods are not complete, damaged, untidy or not properly packaged, the Seller has the right not to accept the goods, not to exchange them and not to return the money paid for the goods to the Buyer.
6.10. For goods for which the Buyer has exercised the right of withdrawal, the money paid, including delivery costs, shall be refunded to the Buyer's account no later than 14 (fourteen) days from the date of receipt of the Buyer's notification of the exercise of the right of withdrawal. If the Buyer, at the time of ordering the goods, had clearly expressed his desire to use the delivery method, the Seller is not obliged to reimburse the Buyer for the additional delivery costs incurred in this way. The Seller is entitled to withhold the refund of the amount paid by the Buyer until the Seller has received the goods or the Buyer has submitted to the Seller a certificate that the goods have been returned, depending on which action was taken earlier.
6.11. When returning or exchanging goods of good quality and in accordance with the Buyer's order, as well as goods that do not comply with the contract, the Seller shall settle the payment in accordance with paragraph 6.10 of the Terms and Conditions, however, the Buyer shall be refunded the delivery fee paid by him only if all the goods purchased in the purchase are returned. The delivery fee shall be refunded together with the refundable amount for the goods purchased by the Buyer.
7. Information exchange
7.1. The Intermediary shall send all notifications and otherwise contact the Buyer via the electronic mail address or telephone number specified in the registration form.
7.2. The Buyer shall send all notifications and questions and otherwise contact the Buyer via e-mail (info@tasite.lv) or telephone number (+371 28448934).
8. Final conditions and dispute resolution
8.1. These Terms have been prepared in accordance with the laws and regulations of the Republic of Latvia.
8.2. The legal norms of the Republic of Latvia shall apply to the relations that have arisen on the basis of these Terms.
8.3. In the event of losses, the guilty party shall compensate the other party for the losses in accordance with the procedures specified in the laws and regulations of the Republic of Latvia.
8.4. Any dispute that arises between the Buyer and the Seller shall be resolved through negotiations, with the parties to the dispute attempting to reach an agreement.
8.5. If it is not possible to resolve a dispute between the Buyer (consumer) and the Seller through negotiations, the Buyer (consumer) shall submit a written application to the Seller (a signature is not required for an electronically submitted application), indicating:
1) his/her name, surname, address of residence and contact information;
2) the date of submission of the application;
3) the nature of the dispute, his/her claim and its justification.
8.6. The application shall be accompanied by copies of documents confirming the transaction, as well as other documents substantiating the application (if possible).
8.7. The Seller shall, within 15 business days from the date of receipt of the application, provide the Buyer (consumer) with a written response to the application and inform about the possible method of fulfilling the claim or resolving the dispute, if no agreement has been reached on the fulfillment of the consumer's claim or an alternative method of fulfilling the claim within the aforementioned period. If, for objective reasons, it is not possible to provide a response to the consumer's application within the aforementioned period, the Seller shall immediately inform the consumer in writing, indicating a reasonable period within which the response will be provided, and shall justify the need for such an extension.
8.8. If the Seller believes that the Buyer's (consumer's) claim is not justified, or is ready to offer the consumer another solution to the dispute, it shall inform the consumer in writing within the period specified in Clause 8.7 of the Terms. The Seller shall be obliged to justify the refusal of the consumer's claim.
8.9. If the Buyer (consumer) is satisfied with the solution offered by the Seller, the dispute shall be considered resolved.
8.10. If the Seller does not provide a response to the Buyer's (consumer's) application within the period specified in Clause 8.7 of the Terms, it shall be considered that the Intermediary refuses to satisfy the consumer's claim.
8.11. If the Seller refuses to fulfill the Buyer's (consumer's) claim or the consumer is not satisfied with the solution offered by the Intermediary, the consumer has the right to apply to:
1) the Consumer Rights Protection Center to receive assistance in resolving the dispute;
2) the Consumer Out-of-Court Dispute Resolution Commission, website: http://www.ptac.gov.lv/lv/content/pateretaju-stridu-risinasanas-komisija-0, which resolves disputes in the area in which the Intermediary operates; or using the platform https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooselanguage
3) the Consumer Dispute Resolution Commission, if the assistance provided to the consumer in resolving the dispute by the Consumer Rights Protection Center has not provided a result and it is possible to convene the Consumer Dispute Resolution Commission in the relevant area to consider the dispute;
4) in court.